Experience with 200+ e-commerce brands
Klaviyo Partner
Chatarmin’s only exclusive partner
Turn first-time buyers into loyal customers.
✓
Up to 40%+ revenue share from email with flows, campaigns and designs that sound like your brand
✓
WhatsApp with 70–80% read rates, connected to email instead of sending everything twice
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70%+ automation rate in support with AI agents that resolve order status, returns and address changes on their own
E-COMMERCE BRANDS GROWING WITH RETAIYN
CLIENT SPOTLIGHT
57%
Automation rate
92%
of tickets handled with AI
4.5 / 5
satisfaction, then Trustpilot
MATO Lighting sells lights via Shopify and Amazon and gets lots of technical questions. We set up AI agents for email, chat and WhatsApp that are only allowed to look things up: orders, products, returns. After every resolved ticket, the AI automatically asks about satisfaction. Happy customers are asked right away for a Trustpilot review.
After three weeks, the AI handles 57% of the support work, not counting surveys. It’s involved in 92% of all tickets and has resolved 485 tickets entirely on its own.
“The money we invested definitely pays off. I can also recommend working with Bero and his team.”
Tobi, co-founder & partner, MATO Lighting
Read the full story →
THE RESULTS SPEAK FOR THEMSELVES
Plus around 3,000 support tickets in recent months that the AI resolved entirely on its own.
Email Marketing
58.5%
Open rate across all email flows, industry average 46.8%
WhatsApp Marketing
68x
Return on WhatsApp costs in a beauty brand’s cart flow, 264 recovered orders
AI Customer Support
70%+
Automation rate in support, depending on integrations and processes
CASE STUDIES
What this looks like in practice.
Real brands, real numbers. From email, WhatsApp and AI support.
PAWSOME
Welcome email open rate
5 min read
PAWSOME
Rebuilt the flows, got the pop-up back on track and replaced constant discounts with story-driven campaigns. For an Austrian dog accessories brand.
Read case study ↗
Beauty brand
Automation rate in the last 30 days
AI support
4 min read
Beauty brand
AI agents handle order status, cancellations and address changes, and carry out the changes directly in Shopify. Live since early September.
Read case study ↗
Beauty brand
Return on WhatsApp costs in the cart flow
4 min read
Beauty brand
WhatsApp cart flow and campaigns for a beauty brand: 264 recovered orders and a 70% average read rate across 48 campaigns.
Read case study ↗
SOUND FAMILIAR?
The reality for most brands
A setup without impact
Your email setup is a generic “best practice”, unchanged for months. The designs feel interchangeable, and nobody knows what the flows actually bring in.
A channel without a plan
WhatsApp runs in isolation next to the customer journey instead of amplifying it. No email retargeting, campaigns without a clear CTA.
Customer support
Endless tickets
Support requests that should have been automated long ago are still handled by hand. “Where is my order?” for the 40th time today.
HOW WE SOLVE IT
One retention system. Email at the core.
Email is the core: flows, campaigns, design and copy. WhatsApp reaches the people who don’t open emails. And AI support makes sure customers aren’t lost after the purchase.
Email marketing · Core service
We run your email marketing end to end: strategy, campaign plan, design, copy and execution in Klaviyo or Brevo. Built for your brand, no copy-and-paste templates between accounts.
→ Complete flow setup: welcome, cart, post-purchase, winback, replenishment
→ A campaign plan every month, with design and copy in your voice
→ Monthly reporting: revenue share, revenue per recipient, learnings
WhatsApp Marketing
The channel with 70–80% read rates
Opt-in journeys, flows and campaigns, connected to email via Klaviyo: whoever doesn’t open emails gets WhatsApp. Whoever has already bought is excluded.
AI customer support with armin.cx
AI agents with armin.cx for order status, returns, address changes and subscription questions, including actions in Shopify. After the ticket, the AI asks about satisfaction and requests a Trustpilot review from happy customers right away.
OUR WORK
Real examples. No templates.
View all case studies
WELCOME FLOW · EMAIL 1
PAWSOME · Pet supplies
Open rate 82%
CANCELLATION · SHOPIFY ACTION
Beauty brand · armin.cx
Solved in 77 sec., before the customer even asked for a quick reply
CAMPAIGN · INTERNATIONAL WOMEN’S DAY
Fritz & Frei · Outdoor
81% read rate · 34x ROAS
ABANDONED CHECKOUT · EMAIL 1
PAWSOME · Pet supplies
Open rate 74%
PRODUCT ADVICE · READ-ONLY
MATOLUX · armin.cx
Answered in under 1 minute
CART FLOW · REMINDER
Beauty brand · WhatsApp
68x return · 264 orders
ADDRESS CHANGE · SHOPIFY
Beauty brand · armin.cx
“Great service!” · 4 min.
← DRAG FOR MORE →
THE COMPARISON
Email marketing
✓ Strategy, flows, campaigns and design
✓ Core service
✓ If you have the right person on board
WhatsApp marketing
✓ Connected to email, experience from 200+ brands at Chatarmin
✓ Usually an add-on channel
✗ Often runs on the side, without expertise
AI customer support
✓ AI agents and process setup
✗ Not offered
~ Separate project, separate team
Support insights in marketing
✓ Questions and objections from support feed into flows and campaigns
✗ No access to support
~ Separate teams
Who works on your account
✓ The founders directly
~ Account managers, juniors at worst
✓ Your own employees
Getting started
✓ Roadmap in week 1, build from week 2
✓ After onboarding
✗ Only after hiring, often months
Experience
✓ Learnings from 200+ e-commerce brands at Chatarmin
✓ Many brands in the portfolio
~ Mostly your own store
Downtime risk
✓ No hiring, no single point of failure
✓ Team covers absences
✗ Vacation, sickness, resignation
HOW WE WORK
From intro call to first results
DAY 0
Intro call
Free and no strings attached: we get to know your status quo, your current pain points and how we can best support you.
WEEK 1
Account analysis & roadmap
We analyze your accounts in detail: flows, campaigns, revenue shares, ticket topics. That becomes a plan and roadmap with clear priorities.
FROM WEEK 2
Build
New flows, first campaigns, WhatsApp journeys and AI agents. You approve everything before it goes live.
FROM DAY 30
Optimize
Monthly campaign plan, A/B tests and reporting. The system brings in more every month.
FAQ
Frequently asked questions
What does a retention agency do?
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Which brands is this right for?
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Do you only do strategy, or execution too?
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Which tools do you work with?
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How quickly will I see results?
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How do you measure success?
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How much internal effort is required?
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Do you work with templates?
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What does it cost, and how long am I committed?
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FREE INTRO CALL
In 30 minutes, you’ll know how to make retention work for you.
We get to know your status quo and your goals. Then we analyze your accounts in detail and show you the biggest levers.
Pick a time →