AI CUSTOMER SUPPORT
AI support that actually solves.
AI agents with armin.cx handle order status, returns, address changes and cancellations, including actions in Shopify. Whatever the AI isn’t sure about is handed over cleanly to your team.
Automation rate in support, depending on integrations and processes
for a cancellation including refund
Customer satisfaction after AI replies
CLIENT VOICE
What Tobi from MATO Lighting says
“Within one month, he raised the automation rate to between 40 and 50 percent. For us, that’s obviously a huge advantage.”
“We need fewer staff, and the AI simply answers much faster, even on weekends, 24/7.”
“The money we invested definitely pays off. I can also recommend working with Bero and his team.”
TOBI · CO-FOUNDER & PARTNER, MATO LIGHTING
SOUND FAMILIAR?
Why support teams drown in their inbox
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The same questions over and over
“Where is my order?” for the 40th time today. Requests that should have been automated long ago.
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Slow replies
On weekends and evenings, customers are left waiting. That costs satisfaction and repeat purchases.
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Chatbots that solve nothing
Canned answers without access to orders. In the end, a human has to step in anyway.
WHAT WE TAKE CARE OF
AI agents that act, not just answer
01
Ticket analysis
We find the topics that drive the most volume and start there.
02
Router & specialists
A router distributes, specialists resolve: order status, returns, subscriptions, product advice.
03
Actions in Shopify
Cancel, change addresses, refund, discount codes. With clear rules for when the AI is allowed to act.
04
All channels
Email, WhatsApp, chat widget, Instagram and reviews in one system.
05
Satisfaction & Trustpilot
After the ticket, the AI asks about satisfaction and requests a Trustpilot review from happy customers right away.
06
Monthly review
We review real tickets, sharpen the setup and unlock new use cases.
REAL EXAMPLES
Real tickets. Solved by AI.
CANCELLATION · SHOPIFY ACTION
Beauty brand · armin.cx
Solved in 77 sec., before the customer even asked for a quick reply
ADDRESS CHANGE · SHOPIFY
Beauty brand · armin.cx
“Great service!” · 4 min.
PRODUCT ADVICE · READ-ONLY
MATOLUX · armin.cx
Answered in under 1 minute
CASE STUDIES
AI support in practice
HOW WE WORK
From intro call to first results
DAY 0
Intro call
Free and no strings attached: we get to know your status quo, your current pain points and how we can best support you.
WEEK 1
Account analysis & roadmap
We analyze your inbox: ticket topics, volume, tools. That becomes a plan for which agents go live first.
FROM WEEK 2
Build
AI agents start in approval mode, then go live step by step. With clear rules for handing over to your team.
FROM DAY 30
Optimize
Monthly review of real tickets, new use cases. The automation rate goes up every month.
FAQ
Frequently asked questions
Will AI replace our team?
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What is armin.cx?
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What happens if the AI doesn't know something?
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How quickly can we go live?
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What does it cost?
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FREE INTRO CALL
How much of your support can AI take over?
We get to know your status quo and your goals. Then we analyze your accounts in detail and show you the biggest levers.
Pick a time →