Privacy
Privacy Policy of retaiyn OG
1. Controller
The controller responsible for processing personal data on this website is:
retaiyn OG
Johannesgasse 23/5
1010 Vienna
Austria
Company register number: FN 685502 t
VAT ID (UID): ATU83768905
Email: Berat@retaiyn.com
Website: https://www.retaiyn.com
2. General Information
Protecting personal data matters to retaiyn.
retaiyn processes personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR), the Austrian Data Protection Act, and the Austrian Telecommunications Act 2021.
This privacy policy explains how personal data is processed when you visit this website, contact us, book appointments, and in the context of business relationships.
3. Visiting the Website
When you visit the website, technical access data may be processed, in particular:
IP address
Date and time of access
Pages visited
Browser type and version
Operating system
Referrer URL
Technical error messages
Technical device and connection data
This data is processed for:
secure provision of the website,
ensuring technical stability,
detecting and defending against attacks,
error analysis.
The legal basis is our legitimate interest pursuant to Art. 6(1)(f) GDPR.
The website is built and hosted with Framer. Framer may process technical access data to deliver the website.
You can find more information in Framer’s privacy policy:
https://www.framer.com/legal/privacy/
4. Cookies and Similar Technologies
As a rule, retaiyn does not use its own marketing or analytics cookies on this website.
Depending on the website’s technical configuration, the website provider may use technically necessary cookies, local storage technologies, or similar technical access data.
Non-essential analytics or marketing technologies are used only if the required consent has been given.
The current use of cookies and similar technologies may change due to technical changes to the website or by the website provider.
5. Contacting Us by Email
If you contact retaiyn by email, the data you send us is processed.
This may include:
Name
Email address
Phone number
Company
Content of your inquiry
Information about the service you’re interested in
Any other data you provide voluntarily
This data is processed to handle your inquiry, to prepare a contract, or to carry out an existing business relationship.
The legal basis is Art. 6(1)(b) GDPR if your inquiry relates to a contract or pre-contractual measures. In all other cases, processing is based on our legitimate interest pursuant to Art. 6(1)(f) GDPR.
retaiyn uses Google Workspace / Gmail for email communication.
Google’s privacy policy:
https://policies.google.com/privacy
6. Booking Appointments via Calendly
Calendly may be used to book meetings.
The following data in particular may be processed:
Name
Email address
Appointment date and time
Time zone
Information you provide voluntarily in the booking form
Technical access data
This data is processed to schedule and hold meetings.
Provider: Calendly, LLC
Privacy policy:
The specific legal basis depends on the purpose of the booking and may in particular be pre-contractual measures, performance of a contract, legitimate interest, or consent.
7. Google Meet
Google Meet may be used for online meetings.
The following may be processed in particular:
Name and email address
Meeting metadata
Connection data
Chat messages
Audio and video data, if camera or microphone are used
Google’s privacy policy:
https://policies.google.com/privacy
8. Recordings, Transcripts, and Read.ai
Read.ai may be used for certain meetings for recording, transcription, and summarization.
The following may be processed in particular:
Participant names
Audio and video data
Meeting content
Transcripts
Summaries
Tasks and meeting outcomes
The use of Read.ai is announced to the meeting participants concerned.
Participants can ask for a meeting not to be recorded. In that case, Read.ai is not used for that meeting.
Participants or clients can also request that existing recordings, transcripts, and summaries be deleted.
Recordings, transcripts, and summaries are stored only for as long as they are needed for the agreed project or documentation purpose or as instructed by the client. The provider’s technical deletion periods and statutory retention obligations remain unaffected.
Read.ai’s privacy policy:
https://www.read.ai/privacy-policy
9. Slack, Notion, and Project Communication
Slack and Notion may be used to communicate about and document client projects.
The following may be processed in particular:
Names
Email addresses
Messages
Files
Project information
Tasks
Meeting notes
Other content shared as part of the project
These tools are used to organize, carry out, and document client projects.
Please refer to each provider’s current privacy policy:
Slack:
https://slack.com/privacy-policy
Notion:
https://www.notion.so/help/privacy-policy
10. Close CRM
retaiyn uses Close CRM for its own lead, contact, and business development.
The following may be processed in particular:
Name
Email address
Phone number
Company
Meeting notes
Contact history
Proposal and sales information
This data is processed to manage business contacts, prepare and perform contracts, and organize sales activities.
Close’s privacy policy:
11. Internal AI Tools
Claude, ChatGPT, and Aside may be used for internal work purposes.
As a rule, personal customer data is not entered into these systems.
These systems are not used as tools for processing personal end-customer data in client projects unless this has been expressly agreed and reviewed under data protection law.
12. Client Systems
Client projects may involve systems that the client has engaged directly, in particular:
Chatarmin
Klaviyo
ArminCX
Shopify
Gorgias
other CRM, shop, messaging, or support systems
These systems are governed by the respective provider’s terms of use, privacy information, and, where applicable, data processing agreements.
Where retaiyn accesses client data during setup or ongoing support, this is done in accordance with the respective client contract and any data processing agreement (DPA) in place.
13. Recipients of Personal Data
Personal data may be shared with the following categories of recipients:
Hosting and website providers
Email and communication providers
Appointment booking providers
Project management and documentation providers
Video conferencing and transcription providers
CRM and sales providers
Tax advisors and other professional advisors
Authorities and courts, where required by law
Data is shared only if there is an appropriate legal basis for doing so.
14. Transfers to Third Countries
Some providers may process data outside the European Union or the European Economic Area or allow access from third countries.
Before using such a provider, retaiyn checks, where necessary:
the provider’s registered office,
the storage location,
the sub-processors used,
existing data protection agreements,
standard contractual clauses,
adequacy decisions,
other appropriate safeguards.
15. Storage Period
Personal data is stored only for as long as necessary for the respective purpose.
The specific duration depends in particular on:
the purpose of processing,
the duration of the business relationship,
statutory retention obligations,
client instructions,
contractual obligations,
the technical deletion periods of the providers used.
16. Your Rights
Under the applicable statutory provisions, data subjects have in particular the right to:
Access
Rectification
Erasure
Restriction of processing
Data portability
Objection
Withdrawal of consent given
Requests can be sent to Berat@retaiyn.com.
17. Data Security
retaiyn uses appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, and unauthorized access.
These include in particular:
Encrypted work devices
Password manager
Individual user accounts
Access restrictions
Permission reviews
Two-factor authentication for Google Workspace
Revocation of access rights upon departure
Secure data transmission