ABOUT RETAIYN
Retention agency. Strategic and hands-on.
WHO’S BEHIND RETAIYN
Two founders who know e-commerce from both sides
Berat Günes
CEO & Co-Founder
Two-time founder. At Chatarmin, he managed a customer success portfolio of more than 200 e-commerce brands with €2.5M ARR, helped build the customer success team and most recently led it as Head of Customer Success.
Ramy Tichy
CRO & Co-Founder
Two-time founder, including an AI automation agency and the fashion brand Careless. As Head of SDR at Chatarmin, he led the sales development team and built scalable outbound processes.
HOW WE WORK
Partners, not vendors
01
Numbers are facts
We measure ourselves by results. We don’t build use cases that look good but bring no return.
02
Understanding your brand
No best-practice templates. We get to know your audience, USPs and values and make exactly that visible.
03
Proactive, not reactive
We bring ideas, opinions and clear recommendations, and spot opportunities before you have to ask.
OUR STORY
From service provider to our own brand and back
Starting with Syro AI
Our first joint AI automation agency. This is where we won our first clients and gained our first experience.
Our own fashion brand, Careless
Our first time on the e-commerce side: customer communication, marketing and operations from the brand’s perspective.
Joining Chatarmin
Customer experience, WhatsApp, email and AI support with numerous e-commerce brands. We saw what works in practice and what doesn’t.
Founding retaiyn
We bring everything we’ve learned together in a retention agency for e-commerce brands.
Let’s talk about your existing customers
Book a free intro call →