CASE STUDY
AI support
Food & hospitality
4 min read
Automation rate (30 days)
tickets resolved entirely by AI in 30 days
Shopify actions by the AI in 30 days
working time saved in 90 days
INDUSTRY
Food & hospitality
TOOLS
armin.cx, Shopify
PERIOD
since Jun 2026
SERVICE
Setup + ongoing support
THE BRAND
FINE DINE sells the FINE DINE Box: 12 vouchers for selected restaurants, a popular gift for couples and foodies. More than 50,000 food lovers have already enjoyed it.
THE STARTING POINT
Around 2,000 tickets in 30 days · Many requests about cancellations, vouchers, addresses and returns · Three countries with different rules
THE GOAL
Fully automate recurring requests · Carry out actions like cancellations and discount codes directly · Returns and damage claims with approval
THE STRATEGY
Router plus specialists per topic · Enable Shopify actions with clear rules · Approval mode for anything involving money
THE EXECUTION
13 active AI agents · Shopify actions: cancellation, discount code, address change, reorder · Review router for returns and damage claims
THE RESULTS
75% automation rate in the last 30 days · 565 tickets resolved entirely by AI in 30 days · 50 discount codes, 38 cancellations and 14 address changes directly by the AI · 96 hours of working time saved in 90 days
WHY IT WORKED
Many actions allowed, but with clear rules · Approval wherever money is involved · Refined every week based on real tickets
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